Shipping & Returns

John's books are sent in postie proof parcels. We apologize for the price of overseas shipping, but it is beyond our control and a consequence of a recently privatized postal service.

Typical delivery times for standard Royal Mail UK and Airmail post:

United Kingdom: 2-3 working days
Europe: 3-7 working days
Rest of the World: 10 working days+

These times are based on Royal Mail's estimates. Experience tells us that deliveries to Central and South America in particular can take 4 weeks or more. It all depends on the local postal service in your area.

There are weight restrictions with Airmail so heavy orders may be split into several packages. Royal Mail pass Airmail packages on to your local national postal service for delivery.

If an order is returned to us marked "unclaimed", "refused", "unknown" or "insufficient address" we reserve the right to charge to re-ship the order to you.

Non-UK Customers: If you haven’t received your order after 7 working days and you paid for insurance, please contact us and we will ask Royal Mail to check their tracking. Even if you didn’t pay for insurance, please contact your local post office to see if they are holding the parcel for you - sometimes the postmen forget to leave cards. Most items that customers believe are “lost” are later returned to us as "unclaimed" by the local postal service. Very, very few orders actually go missing never to be seen again!

UK Customers: If you haven’t received your order after 4 working days please contact your local sorting office as the postman was probably unable to deliver and they may be holding it for you. Not every postman leaves a card.